1. OUR PRIVACY POLICY

In this privacy policy (Privacy Policy), “we”, “us” and “our” means Haveli Living (ABN 43 976 754 427). Please read our Privacy Policy carefully as it describes the way in which we collect and handle your personal information. We may revise our Privacy Policy from time to time by providing a revised version on our website, our revised Privacy Policy will take effect from the time it is posted on our website. We refer throughout our Privacy Policy to ‘personal information’ which means information that identifies you as an individual or from which you can reasonably be identified.  Your name, address and telephone numbers are all examples of ‘personal information’.

 2. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOLD?

(a) Order processing: We collect personal information from you to process and complete orders for delivery or pick-up. You have no obligation to provide any information requested by us.  However, if you choose to withhold your personal information, we may not be able to provide you with the products that depend on the collection of that information.  We are required by law to retain a copy of your personal information for our records.

(b) Marketing: If you sign up for our newsletter we collect your email address to notify you via email of upcoming events etc. Personal information may also be collected from our website automatically by cookies. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to either prompt you to refuse cookies or automatically refuse cookies.

3. HOW IS YOUR PERSONAL INFORMATION USED?

If you no longer wish to be on our mailing list or to receive information about our products, you may opt-out by using the unsubscribe facility in our emails or by calling 02-4268-6344. We may provide personal information about you to our service providers who assist us in providing our products and services.  For example, we may disclose your personal information to a third party postage service to deliver a product to your home. We may otherwise use or disclose your personal information where required or authorised by law.  We currently engage MailChimp to send emails to individuals signed up to our mailing list.  We therefore disclose personal information included in our mailing list to MailChimp, which is located in the United States of America, who also store the mailing list and emails on a secure server. We take all reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure.

4. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION

If you need to access or correct any personal information we hold about you, please contact us using the contact details on our website.  We take reasonable steps to make sure that personal information we collect, use and disclose is accurate, complete, up-to-date and relevant.  If you wish to enquire any more information about the way in which we handle your personal information, please contact us, if you are dissatisfied with our response, you may refer the matter to the Australian Information (Privacy) Commissioner (see www.oaic.gov.au).